Privacy Policy

This Privacy Policy explains how Play365 Casino may collect, use, store and protect information about players who visit or use our website and services. We aim to handle personal information responsibly, transparently and only for appropriate business, legal and operational purposes. By using the website, you acknowledge that information may be processed as described below.

Play365 Casino operates under a Curaçao Gaming Control licence, providing a regulated framework for player account security and fair-play standards.

Information we may collect

When you visit Play365 Casino, create an account, contact support or use our services, we may collect information that identifies you or relates to your activity. The information collected depends on how you interact with the website and the services you use. We seek to collect information that is reasonably necessary for operating an online casino, meeting our responsibilities and providing appropriate support.

Account and contact information

This may include your name, date of birth, residential or contact information, username, account credentials and other details provided when you register or update your account. We may also keep records of communications with you, including messages sent to customer support and information you provide when asking a question or making a complaint.

Identity and verification information

To help confirm your identity, age, eligibility and account information, we may request verification documents or other supporting information. These documents may contain details such as your name, date of birth, photograph, address or other identifying information. Verification information can also be used for security, anti-fraud and responsible operation purposes.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, winnings, account balances and other transactions connected with your account. Payment providers may process payment details on our behalf or independently. We may receive transaction confirmations and other information needed to process payments, prevent misuse and maintain accurate financial records. We do not need to retain every full payment detail in order to keep a record of a transaction.

Technical, device and usage information

When you use the website, we may receive information about your device, browser, operating system, internet protocol address, approximate location, language settings, pages visited, session activity and other technical events. This information can help us operate the website, understand performance, identify unusual activity, improve security and make the service easier to use.

Cookies and similar technologies

Play365 Casino may use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website use and improve functionality. Some cookies are necessary for the website to work, while others may support analytics or service improvements. You can manage or remove cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the services involved:

Creating, maintaining and administering your player account.
Providing casino services, processing gameplay activity and displaying relevant account information.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age and account details, including reviewing verification information.
Detecting, preventing and investigating fraud, money laundering, collusion, account misuse, security incidents and other unlawful or prohibited activity.
Meeting legal, regulatory, tax, financial and record-keeping obligations that apply to the operation of the service.
Responding to questions, support requests, complaints and other communications.
Monitoring website performance, troubleshooting technical issues and improving our products, systems and user experience.
Protecting the rights, safety, property and security of players, the website and relevant service providers.
Sending service communications, such as account, security, transaction or policy updates.
Sending marketing communications where permitted and where you have provided consent or another appropriate basis applies.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so. Where appropriate, we may combine information from your account, website activity, verification records and transaction history to protect the service and maintain accurate records.

Sharing information

Information may be shared with trusted service providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, security, analytics or communications. They should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to meet legal or official requirements, respond to lawful requests, protect against fraud or security threats, enforce applicable terms, or protect the rights and safety of Play365 Casino, players or others. We do not sell personal information as a general business practice.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and internal processes designed to limit access to people who need information for their work.

No website, online service or method of transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a suitable password and notifying support if you believe that your account or personal information may have been accessed without permission.

Personal information may be stored or processed by us or by service providers in locations needed to operate the website. Where information is handled by a provider, we take reasonable steps to require appropriate confidentiality and security controls. The way information is stored may depend on the type of information, the service involved and operational or legal requirements.

We keep information for as long as it is reasonably needed for the purposes described in this policy. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with applicable processes.

Children and age-restricted services

The services are intended for people who are legally permitted to use online gambling services. We do not knowingly invite children or people who are not eligible to create an account. If you believe a child has provided personal information, please contact support so the matter can be reviewed and appropriate steps can be taken.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information where appropriate, and withdrawing consent to marketing communications.

How to make a data request

To exercise your privacy rights or ask a question about how your information is handled, contact support@play365casino.wtf. Please describe your request clearly and provide enough information for us to understand and verify it. We may need to confirm your identity before providing information or making changes, particularly where the request concerns account, identity or payment records.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask for your personal information to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available.
Cookie choices: manage or remove cookies through the settings and controls provided by your browser.

Withdrawing marketing consent does not necessarily affect the lawfulness of marketing sent before withdrawal. It also does not stop essential service messages, including account, security, transaction or policy communications. A deletion request may not remove records that we are required to keep, or information needed to establish, exercise or defend legal rights.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal responsibilities or information-handling practices. The updated version will be made available on this website, with the effective date or other notice provided where appropriate. We encourage you to review this page periodically so you remain informed about how information may be handled.